Frequently Asked Questions
What is your cancellation policy?
Please review this cancellation policy before booking your appointment with DC Esthetics.
A credit card is required on file to book an appointment. Cancellations/reschdules under 72 hours will be charged 50% of the service and no shows will be charged 100% of the service. This is enforced to cover the loss of earnings from your appointment that can't be filled on short notice.
Please arrive on time, as you have a designated time slot. There is a 15 minute grace period. In order to not disturb the following client's appointment, your session will be shortened and you will still be charged for the full service.
If you are more than 15 minutes late to your appointment, you may be asked to reschedule and you will be charged a no-show fee.
Sick Policy: If you are feeling unwell or tested positive for COVID please contact us via email/text to reschedule your appointment immediately. Any appointments cancelled under the 72 hour window due to COVID will require proof with a COVID test that needs to be emailed within 5 days in order to avoid the 50% cancellation fee.
Thank you for understanding and respecting our time as we do yours!
How do I prepare for my appointment?
Appointment preparation greatly depends on the treatment. For exfoliating treatments like dermaplaning, chemical peels or microdermabrasion, you will need to stop use of exfoliating products at home 3 days prior to your appointment (retinol, AHAs and BHAs, scrubs, etc.). Avoid sun exposure for all appointments and drink plenty of water. During booking, we will make sure to relay any important information to you so you are well prepared.
How to determine which facial to book first?
Book D's Customized Facial. We will ask questions about your current skincare regime, your skincare goals, your sun exposure history, etc. Diana will then create a treatment tailored to your specific skin needs.
If you’re ready to jump right in we recommend our popular Hydro Glow Facial.
Which product lines do you use?
Diana has carefully picked professional medical grade, results driven products that are safe for all skin types and ethnicities. Currently, Diana uses DMK, iS Clinical, SkinBetter Science, Face Reality, Glymed Plus, and AnteAge.
Am I allowed to bring children/guests with me?
Due to the nature of our small intimate suite and our insurance policy, children are not allowed in the treatment room. Extra guests are not permitted with the exception of a parent for minors.
What is your return/refund policy?
All service, packages and product sales are final. We do not accept exchanges or offer refunds on products purchased. We do not offer refunds on services provided.